Reference

Privacy Policy for your royalwin account

We collect only the account, device, payment and support details needed to run your wallet, lobby access and security checks.

Account dataUPI recordsCookie choicesSupport requests

Explore The Lobby Read FAQ

How this policy applies in India

royalwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers the data we collect when you open an account, verify your identity, use the wallet, browse the lobby, contact support, or receive service messages from royalwin. We may collect your name, mobile number, email address, date of birth where required by account

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checks, payment reference details, device identifiers, login history, cookie data and messages you send to us. We use this data to operate your account, protect access, process wallet activity, respond to requests, keep required records and meet legal duties that apply to our service. Where access
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or eligibility is mentioned, it depends on local law and is available where local law permits. We do not sell your personal data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Privacy help from our support desk

If you want to ask about stored data, correct account details, update contact preferences or raise a privacy concern, contact us through the account help area…

DATA HANDLING

How we handle account privacy

Privacy work happens across account access, wallet records, cookies and support handling. We use access controls, log checks and request verification so account data is not changed or shared without a proper…

Account details

We use your account details to create your profile, manage login access and match support requests. When a change affects contact data, we may confirm it through your registered email or mobile number.

Wallet records

Payment references from UPI, Paytm, PhonePe and Google Pay help us reconcile deposits, withdrawals and failed attempts. We keep the record needed for support, audit checks and legal duties.

Cookies

Cookies help remember session state, language choice, security alerts and basic site measurement. You can manage cookies through your browser, but some account and wallet functions may not work as expected.

Security logs

We record login time, device data, IP address and account actions to detect unusual access. These logs support fraud checks and help us respond if you report a device you do not recognise.

Retention

We keep account, payment and support records only for service needs, dispute handling, security checks and legal requirements. When data is no longer needed, we remove it or make it harder to link back to you.

Your requests

You can ask to access, correct or update personal data linked to your account. We verify the request first, then respond through a channel that matches the sensitivity of the data involved.

Questions about your privacy rights

These answers explain the privacy choices you can make and the account checks we use before acting on a request. They apply to your use of royalwin.run in India, subject to local law and the service terms that apply where access is permitted.

We collect account details, contact data, payment references, device data, login records, cookie data and support messages. We collect what is needed to run your account, protect access and handle wallet activity.

UPI, Paytm, PhonePe and Google Pay references help us match transactions to your wallet, handle missing deposits, check withdrawals and respond to disputes. We do not ask for your OTP or payment app password.

Yes. Contact support from your registered email or account help area and ask for access to your personal data. We will verify your identity before sharing account records that can be released.

Send a request through the help area or registered email and clearly state what needs correction. For security, we may ask for matching account data before updating mobile number, email or identity details.

Retention depends on the record type and legal or service need. Payment, account and support records may be kept for dispute handling, security checks, audit needs and duties that apply to our operations.

We may share limited data with payment processors, identity check partners, hosting providers, security tools and support systems. Each share is tied to account operation, compliance needs, fraud checks or request handling.

Contact support through the account help area or the email address shown there. Include your account ID, describe the concern and avoid sending passwords, OTP codes or full payment app credentials.

Privacy Policy for your royalwin account

Privacy help from our support desk

How we handle account privacy

Account details

Wallet records

Cookies

Security logs

Retention

Your requests

Questions about your privacy rights

01 What personal data does royalwin collect?

02 Why do you need payment reference data?

03 Can I ask for a copy of my data?

04 How do I correct wrong account details?

05 How long do you keep my records?

06 Do you share my data with others?

07 How can I raise a privacy concern?

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